FAQs

Please note: these FAQs only relate to the resources, not the online CPD modules.


1. Why are the resources so cheap?

I want quality resources to be accessible to all at reasonable prices. This way, you can ‘pay as you go’ and just buy what’s relevant to you at the time. The resources are electronic, so there's no printing and postage involved. The PowerPoints contain detailed presenter notes, however, no images or animations are used, this keeps the price down and you can always customise them as you wish. Also, I am not VAT registered which saves me adding 20%. You can see feedback about my resources by clicking here. You can see what's available by clicking here.

 

2. How and when do I receive my items?

As soon as you have made your purchase, wait for the screen to clear and you will see a link to download and save your resources. If you don't want to download them straight away, you will also receive an e-mail with a link which is valid for 14 days. If you pay via an invoice, once payment has cleared you will receive a download link. Please make sure you save the resources after you access them. You will need a Word, PDF and/or PowerPoint compatible program or app depending upon your purchase. A free one can be obtained here: http://www.openoffice.org/ If you have any problems purchasing or accessing the resources, please use the contact form.

3. My confirmation e-mail didn't arrive so I can't download my resources.

The e-mail may have gone into your junk mail folder. Hotmail accounts are notorious for this. Have you changed your e-mail address since opening your PayPal account? If so, it will need updating. 

If you haven't been able to access your resources, please complete the contact us form and I will e-mail them to you. Please state your order ID number, current e-mail address and date of purchase.

4. Can I get a discount if I buy a lot of items?

Yes, a 10% off bulk buy price is available if you wish to buy all items in a particular unit or qualification. Just use the ‘bulk buy’ link.  

If you are a TQUK centre offering the qualifications listed, you can get 50% off the bulk buy full price. Just contact me first.  You need to have been referred to me by TQUK, or I will need to see a screenshot of your TQUK centre certificate sent via an email address from the registered centre (all purchasers will be checked). This does not mean 50% in addition to the bulk buy 10% offer, and it cannot be given in retrospect if you have already made a purchase. Payment from TQUK centres for the discount is only accepted via a bank transfer, not via PayPal or a credit/debit card. The discount does not apply to assignment sales.

5. Can I pay by credit or debit card?

Yes, when you have made your purchase and wish to checkout, just scroll down to choose 'Check out as a guest' or Pay with debit or credit card' (via PayPal's system - without having to open a PayPal account).

If you are using a business credit/debit card, don't log in to your own PayPal account if you have one, but choose 'Check out as a guest' or 'Pay with debit or credit card' and make sure you enter the business address and not your own address.

6. Can I buy resources from different units and pages?

Yes, each time you move to a different page your order will not be affected. Just keep using the 'Add to Cart' buttons to add to your order. You can view your cart or checkout at any time using the cart icon at the top or bottom of each web page (or by clicking on 'Cart/checkout' in the navigation menu list at the top of the website).

7. What if I don’t have a PayPal account?

You can pay by credit or debit card via PayPal's system, you do not have to open a PayPal account as you can log in as a guest (see Q5). You can also pay by cheque or bank transfer, just use the contact us form and I will get in touch with you.

8. What are the copyright restrictions? I am a teacher and I want to make copies for my learners.

Please see the terms and conditions which you will need to agree with upon purchase. Teachers can make copies for their learners in one organisation, or upload them to a password protected VLE/platform for all learners and staff to access. If  using the PowerPoints on a learning platform, you might want to incorporate some of the extra information which is in the presenter notes, into extra slides. Awarding organisations should contact me for further information regarding using them with centres.

9. Why do the information leaflets look like they contain the same details as the PowerPoints?

The information leaflets can be used as handouts to support a teacher's presentation. If you are a learner who is not attending a taught session, the information leaflet will give you lots of useful details regarding the topic. The information leaflets also include some of the additional presenter notes which are included with the PowerPoints.

10. Why are some documents in Word and others in PDF?

The Word documents enable you to amend them to suit your own requirements and are usually forms and templates. The PDF documents are not meant to be changed. I take no responsibility for any changes made after purchase.

11. How can I give feedback regarding the items?

Just go to this page. You can choose to leave your feedback anonymous if you wish.

12. Can I see a sample before I buy?

Yes - samples are available on this page. They are scaled down versions of the full items. You can also see a visual image of the first page of each type of resource by clicking here.

13. I can't see an 'add to cart' icon, or I can't open the 'checkout', what's wrong?

This sometimes happens due to your organisation's or computer's firewall. It might also be due to the device you are using, or if you are outside the UK. If possible, try and use a different device on a different network, or wifi instead of networked access.

If this doesn't work, just contact me with the ref numbers of the items you wish to purchase. I can e-mail you a PayPal link or an invoice, and once paid, I can e-mail the resources to you.

14. Why don't you supply ready made schemes of work?

There are too many different ways of delivering the courses e.g. 3 hour weekly classes, one day a month, on-the-job, blended, online, distance etc etc. However, the PowerPoints could be used as a basis for a scheme of work as each has the criteria listed in the presenter notes. They also state what other resources are to be used (from those listed for sale e.g. templates and handouts) and they incorporate formative assessment activities. You can then use the summative assessment activities from your awarding organisation, or if they don't supply any then I can.

15. I purchased a bulk pack and I didn't make a backup of all the documents. I have had a technical problem with my device and I can no longer access them. Can I have a replacement?

If you purchased the bulk pack within the last 18 months, just get in touch and state the email address you used to make the purchase, along with whether you paid via the website or an invoice. This will be checked against the date you made the purchase, and a free pack will be emailed to you if you are eligible. However, if it is over 18 months since your original purchase, you can re-purchase the resources at 50% off the full price. This is because the resources are updated and added to over time, and you will therefore receive the latest version. Just get in touch first.

16. I am based abroad, can I purchase resources via your website?

Yes. PayPal will automatically convert the amount to your own currency and you will be able to download the resources as soon as your purchase has completed (just don't close your browser until it's all confirmed).

17. I notice that the first two units of the Diploma have similar resources to the Certificate. Why is this?

The content is very similar, this is because the Diploma's first two units are all about teaching, learning and assessment (which is what the Certificate is about). If a learner has achieved the Certificate, they should not have to take the first Diploma unit as it is at level 4.

18. Why is the first unit of the Certificate the same as the first unit of the Award?

This is due to the way the qualifications have been created. The first unit of the Certificate is at level 3, just like the first unit of the Award. If a learner has achieved the Award, they should not have to take the first Certificate unit as it is at level 3.

19. I purchased the Award/Certificate bulk pack, and now I would like to purchase the Certificate/Diploma pack. Can I get a discount as some of the resources are the same?

Yes you can. Just contact me first. However, the discount cannot be applied in retrospect if you have already made a purchase, and you must pay via bank transfer or PayPal (not credit/debit cards). Your previous purchase will be verified and this only applies for the full Award to the full Certificate, and/or the full Certificate to the Diploma units one & two OR all four Diploma units (not the Award to the Diploma).
20. Why do you sell exemplar answers for some units but not all of them?

I have only written exemplar answer for the Award in Education and Training, and the first unit of the Certificate in Education and Training; Assessment; and IQA qualifications. This is to help new assessors with their marking and standardisation. Assessors of the other units should be experienced enough to know how to mark at higher levels. Assignments and exemplar answers are not sold to learners. 

If your question isn't listed above, just contact me.