Resources - terms and conditions of purchase and use

If you don't receive the download link, contact us with your order ID and your phone number.
  • By purchasing resource items, you agree to keep the copyright and website footer intact.
  • You will not forward, resell, redistribute, give away or include the resource items in any publication or publicly available website or platform (except for use with learners - see the bullet point below). 
  • Copies may be made for personal or professional use only by the purchaser, i.e. by teachers for their learners. They may be uploaded to a secure password protected VLE/LMS or intranet for access by learners and staff of the one person/organisation which has made the purchase. 
  • If the purchaser carries out work for, or is associated with more than one organisation, the resources can only be used in one, or alternatively they can be repurchased. 
  • Using the resources does not give endorsement by Ann Gravells of the purchaser's products or services.
  • Copyright remains with Ann Gravells for all resources purchased.
  • Ann Gravells does not take any responsibility for any changes made by the purchaser to the resources, nor for any technical issues which may occur during use, nor for any loss or damage arising from their use or the incorrect use of the information within them.
  • All resources are virus free when purchased.
  • All resources are for guidance only, the purchaser is responsible for their legitimate use and for checking they meet any awarding organisation or other bodies' requirements. 
  • If a wrong item or a duplicate purchase is made in error, it is at Ann's discretion to issue a credit note or a refund.
  • If you are a TQUK centre, discount cannot be applied retrospectively if you have made an order via the website.
Purchasing the resources means you agree to the above terms and conditions.
The use of online CPD modules is separate to these T & Cs.

Important information

  • Resources can be downloaded up to seven days after purchase. Make sure you save them after you access them from the download portal.
  • You will need a Word, PDF and/or PowerPoint compatible program or app (depending upon your purchase). All resources are in PDF format unless stated as a PowerPoint or Word document. If you don't have a suitable program, you can download a free one from Open Office.
  • When purchasing resources, please ensure the e-mail address you use is up to date and check your junk mail if you haven't received your confirmation.
  • All resources are electronic. If purchased via PayPal, a link to access them will be e-mailed to the address in the Paypal account. If purchased via an invoice, the resources will be e-mailed or a link to access them will be sent to the purchaser's e-mail address.
If you don't receive a link to access the resources, please contact us so that the items can be emailed to you.

Changes to the resources

Resources are regularly updated, however, things do change. For example, text books and websites mentioned in the resources might have been revised or amended since production.

If you see an error

Please let me know if you see an error in any of the resources. I will be happy to amend the resource and resend it to you for free. Just contact me.


Feedback regarding the resources can be given and viewed by clicking here.


  • Invoices can be issued for payment via cheque or bank transfer. Resources will be e-mailed once payment has cleared.
  • Please contact me for this service, stating which resources you would like to purchase.
  • I no longer accept purchase order numbers due to some organisations not paying on time, or not paying at all.