You have seven days and two attempts to download your items once purchased via the online shop. Payments via other methods will have three days and one attempt.
Please see FAQs 13 & 14 as a charge will be made to reissue them.
By purchasing resource items, you agree to keep the copyright and website footer intact, and you will not imply that you have created the resources, even if you amend them.
You will not forward, resell, redistribute, give away or include the resource items in any publication or publicly available website or platform (except for use with learners via secure password protected access - see the next bullet point).
Copies may be made for personal or professional use only
by the purchaser i.e. by teachers for their learners (excludes professional use of resources purchased as part of the online learning modules). They may be uploaded to a secure password protected VLE/LMS or intranet for access by learners and staff of the one person/organisation/approved centre which has made the purchase.
The name Ann Gravells cannot be used to promote the use of the resources, or you courses.
Awarding organisations cannot purchase the resources for use by their centres, centres must purchase direct from Ann Gravells.
If the purchaser carries out work for, or is associated with more than
one organisation/approved centre, the resources can
only be used in one, or alternatively they can be repurchased.
Using the resources does not give endorsement by Ann Gravells of the purchaser's products or services.
Copyright remains with Ann Gravells for all resources purchased.
Ann Gravells does not take any responsibility
for any changes made by the purchaser to the resources,
nor for any technical issues which may occur during use, nor for any misuse, loss or damage arising from their use, or the incorrect use of the information within them. All resources are virus free when sold.
All resources are for guidance only, the purchaser is responsible for
their legitimate use and for checking they meet any awarding
organisation or other bodies' requirements.
Exemplar assignment answers must not be given to learners
or staff who are working towards the relevant qualifications.
If a wrong item or a duplicate purchase is made in error, it is at
Ann's discretion to issue a credit note or
a refund. Charges will apply*.
If you request a replacement of resources, a charge will apply*. Please make sure that you save your documents securely upon purchase and within the timeframe.
If you are, or intend to become, a TQUK centre, the discount cannot be applied retrospectively if you have already made a purchase.
If a purchase order is accepted, payment must be made within 28 days. Otherwise a charge of 8% plus the current Bank of England base rate will apply as per Gov.uk (365 days divisible by the days outstanding).
If an organisation misuses the terms and conditions of use, their awarding organisation may be notified and they will be asked to cease using the resources.
Resources
are regularly updated, however, things do change. Currency of the resources
cannot therefore be guaranteed.
*
A charge of 10% of the purchase price will be made, plus an administration charge of £5, and PayPal fees (if applicable).
