The access codes to download your resources will be sent to the email address you have used for your purchase via PayPal or invoice.
If you don't receive the download link, contact us with your order ID and your phone number, as some firewalls might block your access.
All resources are electronic.
The following information applies to resources, assignments, and online course purchases (which include access to downloadable resources).
Details of each resource can be found by scrolling down this page.
Exemplar assignment answers must not be given to learners or staff who are working towards the qualifications.
If a wrong item or a duplicate purchase is made in error, it is at Ann's discretion to issue a credit note or a refund. See FAQ 21 as charges will apply.
If you are, or intend to become, a TQUK centre, the discount cannot be applied retrospectively if you have already made a purchase.
If an organisation misuses the terms and conditions of use, their awarding organisation may be notified and they will be asked to cease using the resources.
Purchasing the resources means you agree to the above terms and conditions.
The use of online CPD modules and courses is separate to these T & Cs.
Resources can be downloaded up to 7 days after purchase.
You will receive an email with a download link, sent to your PayPal or invoice address.
Please make sure that you save your resources after downloading them. There will be a charge to re-issue resources. Please see FAQ 15 here.
When purchasing resources, please ensure the e-mail address you use is up to date, and check your junk mail if you haven't received your download link.
All resources are electronic. If purchased via PayPal, a link to access them will be e-mailed to the address in the Paypal account. If purchased via an invoice, the resources will be e-mailed or a link to access them will be sent to the purchaser's e-mail address.
If you don't receive a link to access the resources, please contact us so that the items can be emailed to you.
Resources are regularly updated, however, things do change. For example, text books, websites and legislation mentioned in the resources might have been revised or amended since production. Currency of the resources cannot therefore be guaranteed.
Invoices can be issued for payment via cheque or bank transfer, access to the resources will be once the payment has cleared.
Please contact me for this service, stating which resources you would like to purchase.
I no longer accept purchase order numbers due to some organisations not paying on time, or not paying at all.