The access codes to download your resources will be sent to the email address you have used for your purchase via PayPal or invoice.
If you don't receive the download link, contact us with your order ID and your phone number, as some firewalls might block your access.
All resources are electronic.
The following information applies to resources, assignments, and online course purchases which also include access to resources.
Information and terms and conditions of use
By purchasing resource items, you agree to keep the copyright and website footer intact.
You will not forward, resell, redistribute, give away or include the resource items in any publication or publicly available website or platform (except for use with learners - see the next bullet point).
Copies may be made for personal or professional use only
by the purchaser i.e. by teachers for their learners (excludes professional use of the resources purchased as part of the online learning modules). They may be uploaded to a secure password protected VLE/LMS or intranet for access by learners and staff of the one person/organisation which has made the purchase.
The name 'Ann Gravells' cannot be used to promote courses.
Awarding organisations cannot purchase the resources for use by their centres, centres must purchase direct from Ann Gravells.
If the purchaser carries out work for, or is associated with more than
one organisation, the resources can
only be used in one, or alternatively they can be repurchased.
Using the resources does not give endorsement by Ann Gravells of the purchaser's products or services.
Copyright remains with Ann Gravells for all resources purchased.
Ann Gravells does not take any responsibility
for any changes made by the purchaser to the resources,
nor for any technical issues which may occur during use, nor for any misuse, loss or damage arising from their use, or the incorrect use of the information within them. All resources are virus free when purchased.
All resources are for guidance only, the purchaser is responsible for
their legitimate use and for checking they meet any awarding
organisation or other bodies' requirements.
Exemplar assignment answers must not be given to learners.
If a wrong item or a duplicate purchase is made in error, it is at
Ann's discretion to issue a credit note or
a refund. See FAQ 21 as charges will apply.
If you are, or intend to become, a TQUK centre, the discount cannot be applied retrospectively if you have already made a purchase.
If an organisation misuses the terms and conditions of use, their awarding organisation may be notified.
Purchasing the resources means you agree to the above terms and conditions. The use of online CPD modules and courses is separate to these T & Cs.
Important information
Resources can be downloaded up to 14 days after purchase.
You will receive an email with a download link, sent to your PayPal or invoice address.
Please make sure that you save your resources after downloading them.
All purchased resources are in Word, PowerPoint or PDF format.
You can download compatible programs from Open Office. A PDF reader can be downloaded from Adobe.
When purchasing resources, please ensure the e-mail address you use is up to date, and check your junk mail if you haven't received your download link.
All resources are electronic. If purchased via PayPal, a link to access them will be e-mailed to the address in the Paypal account. If purchased via an invoice, the resources will be e-mailed or a link to access them will be sent to the purchaser's e-mail address.
If you don't receive a link to access the resources, please contact us so that the items can be emailed to you.
Your data
Your data will not be used for anything other than processing your purchase. If you wish to sign up to my mailing list, you can do so on my home page.
Resources are regularly updated, however, things do change. For example, text books and websites mentioned in the resources might have been revised or amended since production.
Feedback
Feedback regarding the resources can be given and viewed by clicking here.
If you see an error
Please let me know if you see an error in any of the resources. I will be happy to amend the resource and resend it to you for free. Just contact me.
Invoices
Invoices can be issued for payment via cheque or bank transfer, access to the resources will be once the payment has cleared.
Please contact me for this service, stating which resources you would like to purchase.
I no longer accept purchase order numbers due to some organisations not paying on time, or not paying at all.
