Terms of use

Purchasing the resources means you understand and agree to the following:

Resource access

  • The access codes to download your resources will be sent to the email address you have used for your purchase via PayPal or invoice.

  • If you don't receive the download link, contact us with your order ID and your phone number, as some firewalls might block your access. The download link is only valid for 7 days.

  • All resources are electronic. 

  • The following information applies to resources, assignments, and online course purchases (which include access to downloadable resources).

Information and terms and conditions of use

  1. By purchasing resource items, you agree to keep the copyright and website footer intact.

  2. You will not forward, resell, redistribute, give away or include the resource items in any publication or publicly available website or platform (except for use with learners via a password access - see the next bullet point).

  3. Copies may be made for personal or professional use only by the purchaser i.e. by teachers for their learners (excludes professional use of the resources purchased as part of the online learning modules). They may be uploaded to a secure password protected VLE/LMS or intranet for access by learners and staff of the one person/organisation/approved centre which has made the purchase.

  4. The name 'Ann Gravells' cannot be used to promote courses. 

  5. Awarding organisations cannot purchase the resources for use by their centres, centres must purchase direct from Ann Gravells.

  6. If the purchaser carries out work for, or is associated with more than one organisation/approved centre, the resources can only be used in one, or alternatively they can be repurchased. 

  7. Using the resources does not give endorsement by Ann Gravells of the purchaser's products or services.

  8. Copyright remains with Ann Gravells for all resources purchased.

  9. Ann Gravells does not take any responsibility for any changes made by the purchaser to the resources, nor for any technical issues which may occur during use, nor for any misuse, loss or damage arising from their use, or the incorrect use of the information within them. All resources are virus free when purchased.

  10. All resources are for guidance only, the purchaser is responsible for their legitimate use and for checking they meet any awarding organisation or other bodies' requirements.

    Details of each resource can be found by scrolling down this  page.

  11. Exemplar assignment answers must not be given to learners or staff who are working towards the qualifications.

  12. If a wrong item or a duplicate purchase is made in error, it is at Ann's discretion to issue a credit note or a refund. See FAQ 21 as charges will apply.

  13. If you request a replacement of resources, a charge will apply. See FAQ 15.

  14. If you are, or intend to become, a TQUK centre, the discount cannot be applied retrospectively if you have already made a purchase.

  15. If an organisation misuses the terms and conditions of use, their awarding organisation may be notified and they will be asked to cease using the resources.

Purchasing the resources means you agree to the above terms and conditions.
The use of online CPD modules and courses is separate to these T & Cs.

Important information

Resources can be downloaded up to 7 days after purchase. 

You will receive an email with a download link, sent to your PayPal or invoice address. 

Please make sure that you save your resources after downloading them. There will be a charge to re-issue resources. Please see FAQ 15 here.

  • All purchased resources are in Word, PowerPoint or PDF format. You can download compatible programs from Open Office, or a suitable app on your device. A PDF reader can be downloaded from Adobe.

  • When purchasing resources, please ensure the e-mail address you use is up to date, and check your junk mail if you haven't received your download link.

  • All resources are electronic. If purchased via PayPal, a link to access them will be e-mailed to the address in the Paypal account. If purchased via an invoice, the resources will be e-mailed or a link to access them will be sent to the purchaser's e-mail address.

If you don't receive a link to access the resources, please contact us so that the items can be emailed to you.

Your data

Your data will not be used for anything other than processing your purchase. If you wish to sign up to my newsletter mailing list, you can do so here.

Click here for my privacy and data policy. 

Currency of the resources

Resources are regularly updated, however, things do change. For example, text books, websites and legislation mentioned in the resources might have been revised or amended since production. Currency of the resources cannot therefore be guaranteed.


Feedback regarding the resources can be given and viewed by clicking here.

If you see an error

Please let me know if you see an error in any of the resources. I will be happy to amend the resource and resend it to you for free. Just contact me.


  • Invoices can be issued for payment via cheque or bank transfer, access to the resources will be once the payment has cleared.

  • Please contact me for this service, stating which resources you would like to purchase.

  • I no longer accept purchase order numbers due to some organisations not paying on time, or not paying at all.

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