Terms of use

Resources - information and terms and conditions of use

The access codes to download your resources will will be sent to the email address you have used for your purchase via PayPal.

If you don't receive the download link, contact us with your order ID and your phone number as some firewalls might block your access. 

All resources are electronic. 

The following information applies to resources, assignments and online course purchases.

  • By purchasing resource items, you agree to keep the copyright and website footer intact.
  • You will not forward, resell, redistribute, give away or include the resource items in any publication or publicly available website or platform (except for use with learners - see the next bullet point).
  • Copies may be made for personal or professional use only by the purchaser (excludes professional use of the resources purchased as part of the online learning modules) i.e. by teachers for their learners. They may be uploaded to a secure password protected VLE/LMS or intranet for access by learners and staff of the one person/organisation which has made the purchase.
  • The name 'Ann Gravells' cannot be used to promote courses. 
  • Awarding organisations cannot purchase the resources for use by their centres, centres must purchase direct from Ann Gravells.
  • If the purchaser carries out work for, or is associated with more than one organisation, the resources can only be used in one, or alternatively they can be repurchased. 
  • Using the resources does not give endorsement by Ann Gravells of the purchaser's products or services.
  • Copyright remains with Ann Gravells for all resources purchased.
  • Ann Gravells does not take any responsibility for any changes made by the purchaser to the resources, nor for any technical issues which may occur during use, nor for any misuse, loss or damage arising from their use, or the incorrect use of the information within them. All resources are virus free when purchased.
  • All resources are for guidance only, the purchaser is responsible for their legitimate use and for checking they meet any awarding organisation or other bodies' requirements. Details of each resource can be found by scrolling down this  page.
  • If a wrong item or a duplicate purchase is made in error, it is at Ann's discretion to issue a credit note or a refund.
  • If you are, or intend to become, a TQUK centre, discount cannot be applied retrospectively if you have already made a purchase via the website.
  • If an organisation misuses the terms and conditions of use, their awarding organisation may be notified.
Purchasing the resources means you agree to the above terms and conditions.
The use of online CPD modules and courses is separate to these T & Cs.

Important information

Resources can be downloaded up to 14 days after purchase. 

You will receive an email with a download link, sent to your PayPal address. 

Please make sure that you save your resources after downloading them.

  • All purchased resources are in Word, PowerPoint or PDF format. You can download compatible programs from Open Office. A PDF reader can be downloaded from Adobe.

  • When purchasing resources, please ensure the e-mail address you use is up to date, and check your junk mail if you haven't received your confirmation.

  • All resources are electronic. If purchased via PayPal, a link to access them will be e-mailed to the address in the Paypal account. If purchased via an invoice, the resources will be e-mailed or a link to access them will be sent to the purchaser's e-mail address.

If you don't receive a link to access the resources, please contact us so that the items can be emailed to you.

Your data

Your data will not be used for anything other than processing your purchase. If you wish to sign up to my mailing list, you can do so on my home page.

Click here for my privacy and data policy. 

Changes to the resources

Resources are regularly updated, however, things do change. For example, text books and websites mentioned in the resources might have been revised or amended since production.

If you see an error

Please let me know if you see an error in any of the resources. I will be happy to amend the resource and resend it to you for free. Just contact me.


Feedback regarding the resources can be given and viewed by clicking here.


  • Invoices can be issued for payment via cheque or bank transfer. Resources will be e-mailed once payment has cleared.
  • Please contact me for this service, stating which resources you would like to purchase.
  • I no longer accept purchase order numbers due to some organisations not paying on time, or not paying at all.

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