FAQs

1. Why are the resources so cheap?

I want quality resources to be accessible to all at reasonable prices. This way, you can ‘pay as you go’ and just buy what’s relevant to you at the time. The PowerPoints contain detailed presenter notes, however, no images or animations are used, this keeps the price down and you can always customise them as you wish. Also, I am not VAT registered which saves me adding 20% on. You can see feedback about my resources by clicking here. You can see what's available by clicking here.

2. How and when do I receive my items?

As soon as you have made your purchase and checked out, you will receive a link to download and save your resources. If you don't want to download them straight away, you will also receive an e-mail with a link which is valid for 7 days. Make sure you save them after you view them. You will need a Word, PDF and/or PowerPoint compatible program or app depending upon your purchase. A free one can be obtained here: http://www.openoffice.org/ If you have any problems purchasing or accessing the resources, please e-mail ann@anngravells.com

3. My confirmation e-mail didn't arrive – why? I can't download my resources.

The e-mail may have gone into your junk mail folder. Hotmail accounts are notorious for this. Have you changed your e-mail address since opening your PayPal account? If so, it will need updating. 

If you haven't been able to access your resources, please e-mail me (ann@anngravells.com) or complete the contact us form and I will e-mail them to you. Please state your order ID number, current e-mail address and date of purchase.

4. Can I get a discount if I buy a lot of items?

Yes, a 10% off bulk buy price is available if you wish to buy all items in a particular unit or qualification. Just use the ‘bulk buy’ link.  If you are a TQUK centre offering the qualifications listed, you can get 50% off the bulk buy full price. Just contact me first.  You need to have been referred to me by TQUK, or I will need to see a screenshot of your TQUK centre certificate. (This does not mean 50% in addition to the 10%) and it cannot be given in retrospect if you have already made a purchase.

5. Can I pay by credit or debit card?

Yes, when you have made your purchase and wish to checkout, just scroll down to choose 'Check out as a guest' or Pay with debit or credit card' (via PayPal's system - without having to open a PayPal account).

If you are using a business credit/debit card, don't log in to your own PayPal account if you have one, but choose 'Check out as a guest' or 'Pay with debit or credit card' and make sure you enter the business address and not your own address.

6. Can I buy resources from different units and pages?

Yes, each time you move to a different page your order will not be affected. Just keep using the 'Add to Cart' buttons to add to your order. You can view your cart or checkout at any time using the cart icon at the top or bottom of each web page (or by clicking on 'Cart/checkout' in the navigation menu list at the top of the website).

7. What if I don’t have a PayPal account?

You can pay by credit or debit card via PayPal's system, you do not have to open a PayPal account as you can log in as a guest (see Q5). You can also pay by cheque or electronic bank transfer, just use the contact us form and I will get in touch with you.

8. What are the copyright restrictions? I am a teacher and I want to make copies for my learners.

Please see the terms and conditions which you will need to agree with upon purchase. Teachers can make copies for their learners in one organisation.

9. Why do the information leaflets look like they contain the same details as the PowerPoints?

The information leaflets can be used as handouts for learners. This can be when a teacher also uses the PowerPoints to convey the information. If you are a learner who is not attending a taught session, the information leaflet will give you lots of useful details regarding the topic. The leaflets also include the additional presenter notes which are with the PowerPoints.

10. Why are some documents in Word and others in PDF?

The Word documents enable you to amend them to suit your own requirements and are usually forms and templates. The PDF documents are not meant to be changed.

11. How can I give feedback regarding the items?

Just go to this page. You can choose to leave your feedback anonymous if you wish.

12. Can I see an example before I buy?

Yes - samples are available on this page. They are scaled down versions of the full items. You can also see a visual image of the first page of each type of resource by clicking here and scrolling down the page.

13. I can't see an 'add to cart' icon, or I can't open the 'checkout', what's wrong?

This sometimes happens due to your organisation's or system's firewall. It might also be due to the device you are using, or if you are outside the UK. If possible, try and use a different device on a different network, or wifi instead of cabled.

If this doesn't work, just contact me with the ref numbers of the items you wish to purchase. I can e-mail you an invoice, and once paid via bank transfer, I can e-mail the resources to you.

14. Why aren't there any resources for the Diploma in Education and Training, or the optional units?

I have not had chance to create these and I don't anticipate I will be doing so in the near future.

15. My question isn't listed above.

Just contact me.


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