If you have a serious concern about a training provider, please complete the form below. I am gathering information to see what the extent of the problems are.
The form is not for minor complaints about a provider, these should be dealt with directly with the provider.
Examples could include:
advertising using misleading information
hidden charges (i.e. the price you pay is not what was originally agreed)
using an awarding organisation's logo when they are not an approved centre with them
not providing adequate information, guidance and/or support to learners
not allowing the internal quality assures (IQAs) and assessors to perform their role fully
not delivering the course content effectively
lack of assessment (initial, formative and summative)
issuing fraudulent certificates
Please note - course content
I have had a few complaints about providers delivering out of date information. They base their delivery on the content of the qualification specification which is provided by the awarding organisation, and many qualifications have not been updated for a long while. It's not the provider's or the awarding organisation's fault. Awarding organisations use the information from relevant sector skills' councils/bodies' national standards to create the qualifications which go on the RQF. In most circumstances, the content is updated when the national standards are updated by the relevant council/body. If the qualification is not on the RQF, then please contact the relevant awarding organisation.
Most sector skills' councils/bodies can be found here. It might be worth contacting them if you have any concerns. However, good teachers will always ensure they are up to date with their knowledge and skills, and will want to add value to their courses by including current practice.